Industries · Clinics

The receptionist who never misses a patient call.

An AI receptionist for clinics, dental practices and diagnostic centres — it answers every appointment call in the patient's own language, books into your real slots, sends directions and prep instructions to WhatsApp, and makes the reminder calls that keep your chairs full.

<2s

Time to pick up the line and start talking

24/7

Answered — before opening, after closing, on Sundays

30+

Languages, spoken the way patients actually mix them

₹3/min

Metered rate — pay for talk time, not a salary

The problem

The front desk is busiest exactly when the phone rings most.

Morning OPD: a queue at the counter, a doctor asking for a file, and the phone ringing under all of it. The receptionist can serve the patient standing in front of her or the one calling — not both — so the caller waits, gives up, and books the next clinic on the list. Evenings and Sundays are worse: nobody answers at all, and the calls that would have filled Monday's schedule simply vanish. Then the day itself leaks — patients who booked a week ago forget, and every no-show is a slot another patient wanted.

What changes

Every call is answered on the first ring, whatever else the front desk is doing and whatever the clock says. The agent knows your doctors, timings and consultation fees, books into the slots you've opened, and reschedules or cancels on the same call. Directions and any prep instructions — fasting before a test, reports to carry — reach the patient's WhatsApp before they hang up. The evening before, it makes the reminder calls no receptionist has time for, and your no-show rate finally moves.

What it does

Built for how a clinic's phone actually rings.

01

Books, moves and cancels appointments

Real slots, not a message pad — the agent offers what's actually open, books it, and reschedules or cancels when the patient rings back.

02

Speaks the patient's language

Telugu, Hindi, English and 30+ more, switched mid-sentence the way patients actually talk — grandparents included.

03

WhatsApp before the call ends

Confirmation, clinic location, and prep instructions — fasting hours, reports to bring — land on the patient's phone while they're still on the line.

04

Reminder calls that cut no-shows

The evening-before call your desk never has time to make, made for every appointment, with rescheduling handled on the spot.

05

Knows your clinic, not a script

Doctors, departments, timings, fees, insurance questions, directions — answered from your information, and handed to your staff when it shouldn't guess.

06

Never gives medical advice

Symptoms and clinical questions are never answered by the agent — it books the consultation or passes the call to your team, which is the only safe answer.

How we work

From discovery call to live front desk.

  1. 1

    A discovery call

    Walk us through your appointment flow — doctors, sessions, slot lengths, and where calls are being missed today.

  2. 2

    We script your front desk

    Greetings, timings, fees, the twenty questions your desk answers all day — written with you, in the languages your patients use.

  3. 3

    You hear it first

    The agent runs on a test number and your own staff call it — book, reschedule, cancel, ask awkward questions — until it sounds right.

  4. 4

    It answers your line

    Live on the number patients already have, with every booking on your sheet, every call transcribed, and your staff one tap away.

Questions

Straight answers.

It answers the phone so your receptionist can look after the patients standing at the desk. Most clinics run both: the human handles the counter and the exceptions, the agent handles the ringing phone, the after-hours calls, and the reminder calls nobody had time for.

Never. The agent books appointments, shares timings, fees and directions, and answers practical questions. Anything clinical — symptoms, medication, reports — it declines to answer and offers a consultation or a call transfer to your staff instead.

30+ languages with natural mid-sentence code-switching — a patient who starts in Telugu, drops into English for the appointment time, and back again is understood throughout. Hindi, Urdu and English work the same way.

The agent books into slots you define and every booking lands on a live sheet your desk can see, with the patient's name, time and reason. If you run appointment software, tell us which — connecting to an existing calendar is part of setup.

From ₹3 a minute of talk time — a two-minute booking call costs a few rupees, and quiet hours cost nothing. Tell us your daily call volume and we'll give you a real monthly figure to compare against a front-desk salary.

Yes — that's a step we insist on. The agent runs on a test number first and your own team calls it until you're happy with how it greets, books and hands over. It only touches your real line after you've signed off.

Clinics & hospitalsReal-estate agenciesRestaurants & cloud kitchensCoaching institutesColleges & universitiesRecruiters & HR teamsJob seekersHome-service businessesSalons & wellness studiosE-commerce brandsClinics & hospitalsReal-estate agenciesRestaurants & cloud kitchensCoaching institutesColleges & universitiesRecruiters & HR teamsJob seekersHome-service businessesSalons & wellness studiosE-commerce brands

Tell us where the hours go. We'll take them back.

A discovery call is a working session, not a pitch. We map one workflow — you leave with a scoped plan either way.

Tell us what you're trying to fix.

One workflow, one call. We'll come back with a scoped plan either way.

or email contact@scandum.com