What we collect, and why.

1. Who we are

Scandum, based in Hyderabad, Telangana, India, handles enquiries sent directly to us and information from our website and demos. When another business uses Scandum to communicate with its customers, that business determines the purposes of its customer communications and Scandum processes information to provide the service.

2. What we collect

When you write to us, request a callback, submit a form or use a feature on the site, we may collect:

• Name
• Email address
• Phone number
• Company name
• Your message, and any quotes or records you choose to send us
• Which page or form it came from

When you visit, we may collect technical information such as IP address, browser, device, pages visited and usage. When you call a Scandum voice service, we may handle your number, call details, what you say, transcripts and recordings, according to the service settings and the notice given for that call.

When you communicate through WhatsApp, we may process your phone number, profile name, message content, attachments, delivery and read status, timestamps and account identifiers. Customer and lead details, conversation history, appointments and follow-up tasks may also be recorded in the relevant business's CRM or workflow.

3. Why we collect it

• To reply to enquiries and requests
• To contact you about a callback, a meeting or a demo
• To work the quotes you send us and return the outcome rows
• To deliver WhatsApp, voice, CRM and support workflows requested by a business or its customers
• To use AI systems to understand enquiries, assist conversations, extract requested details and prepare follow-up actions, with human review where the service calls for it
• To operate, secure and improve the website
• To understand how the website is used and how it performs in search
• To comply with applicable law

We use AI service providers to process information needed for the requested service. The business using Scandum may choose the purposes and settings for its own customer conversations.

4. Enquiries and CRM records

Information submitted through our website may be stored and sent to our team so we can respond. For a business using Scandum, customer information may be added to its CRM, conversation history or follow-up workflow. The business controls how it uses those records.

5. Analytics and cookies

We run three tools on this website:

• Google Analytics 4, to understand traffic and visitor interactions.
• Microsoft Clarity, to understand how visitors interact with the pages and improve usability.
• Vercel Analytics, page-view counts from the hosting platform.

We also use Google Search Console to monitor how the site appears in Google Search; it collects nothing from your visit.

On your first visit a one-line notice lets you accept or decline analytics. Your choice is stored in your browser's local storage, not in a cookie. If you decline, Google Analytics is told not to use analytics storage and Microsoft Clarity does not load. The site also stores your theme choice in local storage. You can clear both through your browser settings.

6. AI calls and recordings

Scandum's AI disclosure page describes how its voice agents identify themselves. Calls may be recorded and transcribed so the business can handle the enquiry, review quality and complete requested work. The applicable business notice and service settings determine when recording is used and how long those records are kept.

7. Where data lives

The website is hosted by Vercel, and Scandum's voice and API infrastructure uses cloud hosting. Depending on the service, information may be handled by hosting, telephony, WhatsApp/Meta, messaging, email, analytics, storage and AI providers. These providers process information to deliver the relevant service under their own infrastructure and agreements. Some processing may occur outside India.

8. Retention

We retain information while needed for the purpose for which it was collected, the applicable service or customer agreement, and any legal obligations. Enquiries may remain in correspondence and CRM records while we work with you and for a reasonable period afterwards. WhatsApp conversations, call recordings and transcripts follow the retention settings and notices applicable to the business using the service. Backups may remain for a limited period after deletion from active systems.

9. Security

We use technical and organisational measures intended to protect personal information, including HTTPS in transit, access controls, restricted credentials and safeguards on public APIs. No system can guarantee absolute security.

10. Your rights

You can contact us to ask about information we hold about you or to request that we:

• Tell you what personal information we hold about you
• Correct information that is inaccurate or incomplete
• Erase your information, where we have no legal reason to keep it
• Withdraw consent, where processing was based on it
• Explain how to raise a privacy concern

Write to contact@scandum.com. We may need to verify your identity and, for information controlled by a business customer, coordinate your request with that business. We will respond according to applicable law and the circumstances of the request.

11. Grievance officer

For a privacy concern or complaint, contact Scandum at contact@scandum.com. If the concern involves a business customer's data, please identify that business so we can direct the request appropriately.

12. Separate services

This notice covers Scandum's website and its own communications. A business using Scandum for its customers may provide additional privacy and consent information for its WhatsApp, voice and CRM workflows. Contact that business for questions about its own purposes and retention choices.

13. Changes

We update this notice when our services, providers, practices or the law change, and change the date at the top when we do.

14. Contact

Scandum, Hyderabad, India. Email contact@scandum.com. Our terms and the AI disclosure statement sit alongside this notice.