Compare · checked 2 September 2026
Scandum vs Wati, fairly.
Scandum · 2 September 2026
Scandum
Scandum is a suite of AI employees that answer the phone, WhatsApp and web chat for a business in Telugu, Hindi and English, book into its diary, follow up its quotes and report one number every evening.
Wati
Wati is a WhatsApp Business API platform and CRM: broadcasts, chatbots, a shared team inbox and automations on WhatsApp at scale.
Side by side
Six dimensions, both columns from public pages.
| Dimension | Scandum | Wati |
|---|---|---|
| What it is | Scandum is a suite of AI employees that answer the phone, WhatsApp and web chat for a business in Telugu, Hindi and English, book into its diary, follow up its quotes and report one number every evening. | A WhatsApp Business API platform and CRM: broadcasts, chatbots, shared inbox, automations. |
| Languages on the phone | Telugu, Hindi and English on the phone, switched mid-sentence when the caller switches. | WhatsApp is the channel; the phone is not. Chatbot flows are in the languages you write. |
| Pricing model | Per AI Employee per month: from ₹3,000 with 1,000 minutes included, talk time at ₹3 a minute and overage at ₹3 a minute. Three tiers on /pricing. | See their pricing page: www.wati.io/pricing/ |
| Setup | Forward your number or take one from us; the receptionist answers the same week. The scheduling API reads your diary. | Connect a WhatsApp Business number, build flows and templates, add team seats. |
| Who it is for | Indian small businesses that live on the phone: clinics, coaching institutes, real-estate desks, salons, workshops. | Businesses whose customer conversation lives mainly on WhatsApp and runs through a human team. |
| What it does not do | Does not run ad accounts, does not manage a general CRM for cold outreach, and does not sell a developer platform for building your own agents. | Does not answer a phone call, and does not book a caller into a diary by voice. |
What Wati does that we do not
Where Wati is the better fit.
WhatsApp at scale: broadcasts to large opted-in lists, templates, catalogues and payments inside WhatsApp.
A shared team inbox for many human agents working WhatsApp together.
A no-code chatbot builder and a marketplace of integrations for WhatsApp workflows.
What we do that Wati does not
Where Scandum is the better fit.
Answers the phone in Telugu, natively, and switches to Hindi or English inside one sentence when the caller does.
Keeps one record per customer across the phone, WhatsApp and the website, written by every AI employee.
Prices AI employees per month, compared with a salary, with the per-minute floor printed.
Sends the owner an evening digest and voice note in Telugu, Hindi or English.
Prices and features checked on 2 September 2026 from public pages; tell us if something changed: contact@scandum.com.
Questions
Asked before choosing.
Is Scandum a replacement for Wati?
Only if what you want is the customer-facing loop run by AI employees: the phone answered in Telugu, Hindi or English, one record per customer, quotes followed up, one number reported each evening. WhatsApp at scale: broadcasts to large opted-in lists, templates, catalogues and payments inside WhatsApp. That is not what Scandum sells.
Can I use Wati and Scandum together?
Often, yes. Wati is a WhatsApp Business API platform and CRM: broadcasts, chatbots, a shared team inbox and automations on WhatsApp at scale. Scandum answers the phone and writes to its own record; the scheduling API on the docs page is how another system reads or writes bookings alongside it.