Scandum · 2 September 2026
AI Employee · Answer
In the labCustomer Support
What you hire it to do
Answers order, delivery and service questions on WhatsApp and the phone, and closes the ticket or hands it over.
A day in its work
Five moments, and the row they end in.
- 08:15
Where is my order? The support employee reads the shipment status and replies with the tracking link.
- 10:50
A return request. Policy read from the knowledge hub, return booked, confirmation sent.
- 13:20
A complaint about a damaged item. Photo requested, ticket escalated to you with the thread.
- 17:00
A product question in Hindi. Answered in Hindi from the catalogue.
- 19:00
Evening: forty-two conversations, thirty-six closed, six with you.
Return booked · pickup Wednesday
VerifiedCourier confirmed · AWB on record
What it reports every evening
One number, in the digest, in your language.
It arrives at the hour you set, as text and as a WhatsApp voice note, with who needs you tomorrow. How the digest works.
Languages and hours
Speaks what the caller speaks. Works when you say.
24 hours on chat; your hours on the phone
What it never does
The rules it keeps, enforced by code.
- 01
Never issues a refund on its own; it prepares it and asks you.
- 02
Never argues with a customer; it hands over.
Price
Priced when it ships.
Priced when it ships. The floor is ₹3 a minute. What the shipped employees cost.
Questions
People ask about the Customer Support.
Does it work inside WhatsApp Business?
Yes, through the official WhatsApp Business API on your number, with the same record the phone door writes to.
Fits