Scandum · 2 September 2026
The Scandum suite · 02 of 06
Answer · Doors and Agent
Answer is the layer that picks up. One agent, with your business's knowledge, on the phone, on WhatsApp and on your website, in Telugu, Hindi and English. It books, quotes and takes messages, then writes the outcome to the customer record so the next layer can act on it.
For the owner
One brain answers the phone, WhatsApp and your website, in the customer's language, with your knowledge.
What lives here
What the answer layer contains.
- 01
The phone door: answers every ring, day and night
- 02
The WhatsApp door: the same brain, in chat
- 03
The web chat door: a widget on your site, same record
- 04
Telugu, Hindi and English, switched mid-sentence the way callers do
- 05
Your knowledge: hours, prices, services, doctors, batches, policies
AI Employees
The workers in this layer.
- Available nowAI Receptionist
Answers every call, day and night, in Telugu, Hindi or English, and books the appointment.
Reports · Calls answered
- In the labCustomer Support
Answers order, delivery and service questions on WhatsApp and the phone, and closes the ticket or hands it over.
Reports · Tickets closed
The object
One call, as it was spoken.
- 09:42:03AI
నమస్కారం, నేను డా. రెడ్డి క్లినిక్ AI అసిస్టెంట్ని. ఎలా సహాయపడగలను?
Hello, I am the Dr. Reddy Clinic AI assistant. How can I help?
- 09:42:09Caller
పంటి నొప్పి ఉంది. ఈరోజే అపాయింట్మెంట్ దొరుకుతుందా?
I have tooth pain. Is there an appointment today?
- 09:42:14AI
ఈరోజు ఉదయం 10:20కి డా. రెడ్డి దగ్గర ఒక స్లాట్ ఖాళీగా ఉంది. అది సరిపోతుందా?
There is a slot free at 10:20 this morning with Dr. Reddy. Does that work?
- 09:42:20Caller
సరే, 10:20 సరిపోతుంది.
Yes, 10:20 works.
- 09:42:24AI
మీ పేరు, ఫోన్ నంబర్ చెప్పండి.
Your name and phone number, please.
- 09:42:29Caller
లక్ష్మి. ఈ నంబరే.
Lakshmi. This number.
- 09:42:35AI
బుక్ చేశాను. ఈరోజు 10:20, డా. రెడ్డి. రిఫరెన్స్ SCD-4471. చిరునామా WhatsAppలో పంపుతున్నాను.
Booked. Today at 10:20, Dr. Reddy. Reference SCD-4471. I am sending the address on WhatsApp.
Booked 10:20 today, Dr. Reddy
Calendar confirmed · ref SCD-4471
The first line is the disclosure, every time. The slot is read from the diary, not guessed; the reference the caller hears is the one the calendar wrote. What the call claimed and what the calendar verified sit side by side on the record.
What it costs
Priced per employee, per month, against a salary.
An AI Employee in this layer runs from ₹3,000 a month. Talk time beyond the included minutes is ₹3 a minute, and that is the floor: nothing on the suite costs less per minute. The full pricing, with the arithmetic shown.
Honestly
What is live, and what is still in the lab.
The phone door is live, in Telugu, Hindi and English.
The WhatsApp and web chat doors are new and in the lab.
The rules, in plain words
What this layer is allowed to do, and what it is not.
Every call opens by saying it is an AI assistant, in the caller's language. Recordings are kept for the period in your consent notice and deleted after it.
The AI disclosure statement and the consent notice are on the legal page.
Questions
People ask about answer.
Does the AI receptionist speak Telugu?
Yes, natively, and it switches between Telugu, Hindi and English inside one sentence when the caller does. You can hear it on the demo number at the bottom of this page.
What if the caller asks something it does not know?
It says so, takes a message, and puts a task in your inbox with the recording attached. It never invents a price or a slot.
Can it book directly into my calendar?
Yes. It reads live availability from your diary through the scheduling API, offers real slots, and writes the booking back with a reference the caller hears on the call.
Does the caller know it is an AI?
Yes. Every call opens with a one-line disclosure in the caller's language. Our AI disclosure statement is on the legal page.
Along the loop