For D2C brands
Support for your D2C brand that answers 'where is my order' in the customer's language.
Scandum · 2 September 2026
What it costs today
Most of the support inbox is the same three questions, a return request waits a day for someone to read the policy, and the customer who wrote in Telugu gets a template reply in English.
We have no sourced figure for this trade, so this page prints none. The research page carries the numbers we do have and how each was arrived at.
AI Employees
The two employees that fit.
- In the labCustomer Support
Answers order, delivery and service questions on WhatsApp and the phone, and closes the ticket or hands it over.
Reports · Tickets closed
- In the labSales Follow-up
Works the quotes that went quiet: a call, a message and a reason, written back to the record.
Reports · Quotes revived
Hire one for one job. Each reports one number every evening. The whole catalogue.
A worked example
A sale day at a home-goods brand
- 01
08:15: where is my order? The support employee reads the shipment status and replies on WhatsApp with the tracking link, in the customer's language.
- 02
10:50: a return request. The policy is read from the knowledge hub, the pickup is booked with the courier, and the confirmation carries the AWB.
- 03
13:20: a damaged item. A photo is requested and the ticket goes to you with the whole thread.
- 04
17:00: a product question in Hindi. Answered in Hindi from the catalogue.
- 05
19:00: the evening note. Conversations handled, tickets closed, the ones with you.
Acted data on a stand-in D2C brand; the product is real. Outcome rows and how each is verified are on the proof page.
What it says
One sentence, in the caller's language.
నమస్కారం, మీ ఆర్డర్ నిన్న డిస్పాచ్ అయింది, రేపు సాయంత్రం లోపు వస్తుంది. ట్రాకింగ్ లింక్ వాట్సాప్లో పంపుతున్నాను.
Hello, your order was dispatched yesterday and arrives by tomorrow evening. I am sending the tracking link on WhatsApp.
The same sentence is said in Hindi or English when the caller opens in one of those. Every call begins with a one-line disclosure that it is an AI assistant.
Questions
Questions D2C brands ask.
Does it work inside WhatsApp Business?
Yes, through the official WhatsApp Business API on your number, with the same customer record the phone door writes to. The WhatsApp door is in the lab today; the phone door is shipped.
Can it issue refunds?
It prepares the refund and asks you; it never issues one on its own. Returns it can book, because the policy and the courier are on the record.
Can it answer in Telugu on WhatsApp?
Yes. It replies in the language the customer wrote in, Telugu, Hindi or English, from your catalogue and policies.
What we don't claim yet
We have no figure for a D2C brand's support cost, so none is printed. Customer Support is in the lab; the outcome rows on the proof page are acted data and say so.
Hear it before you buy it.
Hear the receptionist on the demo number, or send us twenty stale quotes from your D2C brand and get twenty outcome rows.